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HEALTHCARE WITH A MODERN TOUCH

Our telehealth solutions make it easy for people to access best-in-class care whenever and wherever, while driving down overall healthcare costs.

Virtual Care, Anywhere.

24/7/365 Access to Board Certified Doctors, Pediatricians and Therapists

Skip the waiting room

Speak to a Doctor 24/7. Anytime, Anywhere.

$0 Copay 

Free when if your employer elected MDLIVE with your Secondary Med benefit.

Great Doctors, Great Results

U.S. Board Certified doctors & pediatricians with an average of 15 years of experience.

 

MDLIVE provides anytime access to board certified doctors and pediatricians from where it’s most convenient for you – home, office, or on the go. After registering, within 15 minutes you can have a virtual consult to diagnose non-emergency medical issues over the phone or through secure video on your computer or smartphone. It’s patient-centric healthcare that works for you and around your schedule. For more information, read our FAQs.

Online Video

See a doctor using your computer over the Internet

Phone Call

No Webcam? No problem!
Talk to a doctor over the phone!

Secure E-mail Advice

Ask questions and get advice privately using secure E-mail

Download the MDLIVE App

Doctor visits are easier and more convenient with the MDLIVE App. Be prepared. Download today.

 

 

Better Care for Everyone

MDLIVE’s industry-leading HIPAA and PHI-compliant, cloud-based platform helps consumers, health plans, health systems and self-insured employers obtain better, faster care that’s more convenient than visiting a doctor’s office and far more cost-effective than going to the ER or Urgent Care for routine ailments.

Get Started

FAQs

What is MDLIVE?
With MDLIVE, you can access a doctor from your home, office, or on the go- 24/7/365. Our Board Certified doctors can visit with you either by phone or secure video to help treat any non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe medication, and send prescriptions to your pharmacy of choice.*
Is MDLIVE appropriate for every medical condition?
No. MDLIVE is designed to handle non-emergency medical issues. You should not use MDLIVE if you are experiencing a medical emergency. In case of a medical life threatening emergency, you should dial 911 immediately. While MDLIVE is not intended to replace your primary care doctor, a virtual doctor’s appointment can sometimes substitute a doctor’s office, urgent care, or an emergency room visit.
What are the most common conditions you treat?
Our doctors are trained to treat a wide range of conditions through both MDLIVE and Breakthrough, MDLIVE’s behavioral health therapy service.

Medical Conditions:

  • Acne
  • Allergies
  • Constipation
  • Cough
  • Diarrhea
  • Ear problems
  • Fever
  • Flu
  • Headache
  • Insect bites
  • Nausea / vomiting
  • Pink eye
  • Rash
  • Respiratory problems
  • Sore throats
  • Urinary problems / UTI
  • Vaginitis
  • and more

Behavioral Health Concerns

  • Addictions
  • Bipolar disorders
  • Child and adolescent issues
  • Depression
  • Eating disorders
  • Gay/lesbian/bisexual/transgender issues
  • Grief and loss
  • Life changes
  • Men’s issues
  • Panic disorders
  • Parenting issues
  • Postpartum depression
  • Relationship and marriage issues
  • Stress
  • Trauma and PTSD
  • Women’s issues
How do I sign up for MDLIVE or activate my MDLIVE account?
You can easily sign up or activate your account by using one of the following methods:

 

  1. Go online and visit: mdlive.com
  2. Call our toll free number: 1-888-632-2738
  3. Download our Mobile App, available on the iTunes store and Google Play.
When can I start using my MDLIVE service?
You can start using MDLIVE immediately after you sign up and activate your account. Sign up and activation are totally free. If you are required to pay, you will only be asked for your credit card information when you visit with a doctor. Once you have an MDLIVE account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice. Want to go one step further? Be sure to fill out your medical history profile to better prepare your MDLIVE doctor for your appointment.
When is MDLIVE available?
MDLIVE is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use MDLIVE anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.
Where is MDLIVE available?
MDLIVE is available anywhere in the United States**. Our network of Board Certified doctors will be provided to you based on the state you are located. We make sure that each doctor is fully licensed to practice medicine in your state.
How much does it cost to use MDLIVE?
Getting started is totally free. If you’re receiving MDLIVE through Secondary Med then use is FREE with unlimited access for you and your family members (if your family members are covered under your Secondary Med employee benefit).
Can MDLIVE be accessed on mobile devices?
Yes, MDLIVE can be accessed on most mobile devices with an Internet connection. Our MDLIVE Mobile App is available for download in the iTunes Store and the Google Play Store.
Who are the MDLIVE doctors?
All MDLIVE doctors are U.S. Board Certified and able to treat a wide range of patients and conditions. Following each consultation, our members are given a survey to evaluate their doctor and appointment. The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process. Selected doctor consultations are also reviewed by our internal medical board.
Can a provider prescribe medication as part of an MDLIVE visit?
Yes, if the MDLIVE doctor believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to the pharmacy of your choice.* As soon your consultation is over, your prescription will be sent electronically to one of over 65,000 pharmacies to choose from. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our doctors to sign and fax. All prescriptions are fully compliant and include all required information.
Is MDLIVE safe and private?
Confidentiality is a respected part of MDLIVE’s Code of Ethics. We take your privacy very seriously. Laws are also in place to protect your privacy. The HIPAA Privacy Rule is designed to be a minimum level of protection. Some states have even stricter laws in place to protect your personal health information. MDLIVE can share your information with your PCP in accordance with applicable state and federal laws.
What system requirements do I need for MDLIVE videoconferencing?
To use video conferencing you need:

 

  • Windows®7, Vista, or XP
  • A Mac running OSX 10.6 (Snow Leopard) or superior.
  • Highspeed internet connection
  • A webcam with at least 1.3 megapixels
  • Microphone (most webcams already have microphone built in)

After you set up an account, you will be able to use a simple online simulation to test your configuration and check if you are ready for a virtual consultation.

I have a question that isn’t listed here. Can you help me?
Don’t see your question? Don’t worry. Just call us at 1-888-632-2738. We have highly trained health service specialists standing by to take your call, 24/7/365.

Disclaimers

* Please note: Some state laws require that a doctor can only prescribe medication in certain situations and subject to certain limitations.

MDLIVE does not replace the primary care physician. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE operates subject to state regulation and may not be available in certain states. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit www.mdlive.com/consumer/terms_of_use.html

MDLIVE Prescription Policy

Doctors providing consultations for MDLIVE members offer prescriptions for a wide range of products that deliver direct medicinal value. These include, but are not limited to, drug classes such as antibiotics and antihistamines. Convenience prescriptions for maintenance medicines may also be obtained in cases where a member is in transition to a new insurance plan or doctor.

It is important to note that MDLIVE is not a drug fulfillment warehouse. In the event a doctor does prescribe medication, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care doctors or other specialists for extended care. MDLIVE doctors do not issue prescriptions for substances controlled by the DEA, for non-therapeutic use, and/or those which may be harmful (potential for abuse or addiction). For a current list of DEA controlled substances, visit https://www.deadiversion.usdoj.gov/schedules/

** MDLIVE services are limited to only phone consultations in Texas, and limited to video only in Idaho. Telehealth services are currently not available in Arkansas. Please check back soon.